Twolia Store FAQ's | Twolia: Stuff by Women!

Return to the Frequently Asked Questions Index

Selling FAQ's: Registering as a Twolia Seller

What is the Twolia Store ™?

Twolia was built to provide the first-ever, creative platform for women from around the world to showcase their talent and expertise, whether that be in music, film, TV or merchandise or crafts. The Twolia Store ™ features an online community for emerging artisans and business owners and provides a unique platform to feature and showcase merchandise, created or sold by women. The Twolia Store™ provides visitors with an opportunity to discover and purchase merchandise from an international group of emerging female entrepreneurs and artists. Twolia enables its visitors to interact with and connect to a global audience eager to support some of the world’s brightest and most creative women. Our visitors help to catapult the careers of many of these women.

How do I set up my own store?

First, you must register as a Twolia member. Once you have registered, we will ask you to confirm your account via email. Once confirmed, you may log in to your account. To sell merchandise, you must agree to the Terms of Use. Once you've done this, you will be asked for certain information in order to set up your store. You should have the following information ready beforehand:

Username – Your username is a very important component of your store’s success and it will be the same as your store name! Your username will be included in your store URL. Here’s an example: http://www.twolia.com/members/YOUR STORE NAME/my-twolia;
Photos of your merchandise– Remember, the better the photo, the higher your chances of capturing the attention of millions of inquisitive shoppers from the world;
Legal address of the store owner (must be the same as your credit card billing address);
JPEG of Store banner if you want to upload one;
URL(s) of your personal or business website(s)
Description(s) of your merchandise
Title(s) of your merchandise
Price(s) of your merchandise
Store policies, including payment options, shipping policies and refund/return/exchange policies (see Store Policies FAQ, below)
Categories of your merchandise (sellers can choose up to 3 categories per item. Categories are very important because they direct shoppers to your store! You can see a list of categories here: http://twolia.com/shop/categories; and
Valid credit card or a credit card-issued debit card. The credit card is maintained on file and billed the appropriate fees when items are listed and sales are made.

Once you have this information available, you be asked to enter it in phases, as you complete the application process.

How old do I have to be to be a Seller?

You must be at least 18 years old to be a seller on the Twoila Store. Please check our Terms of Use for exact Membership and Seller requirements.

What do I do if I forgot my username, password or email address?

If you forgot your password, simply click on the “Forgot Password” link at the top, right-hand side of the home page or Twolia Store landing page. Enter your username and/or email address and a temporary password will be sent to that address. You may use the temporary password one time only. Sign in using that password and then go to “My Twolia” to find the “Edit my Account” link. Click on “Edit my Account” link to edit your profile settings, including resetting your password. If you forget your username you can follow the same steps – enter the email address that you used to create your store and Twolia will send you your username. If you forgot the email address that you used to create your Twolia account, contact us and we will try to help you, but we will require you to prove that you are the owner of that account. Remember to always write your username, password and email address down and store it in a safe and secure place!

Can I change the email address that I used to register as a Twolia member?

No, once your email address is used to create your account it cannot be changed.

I'm in another country and would like to be a Twolia Seller. May I?

Absolutely! We encourage women from around the world to open up a Twolia Store™ and join our exciting group of sellers. Please read through the Twolia Store™ FAQs, along with our Terms of Use , then click on the SELL tab in the blue navigation bar at the top of the Twolia Store™ URL: http://twolia.com/shop/sell/create/profile

I am already a Twolia member. How do I become a seller?

Twolia requires that you maintain a valid credit card (or credit card-issued debit card) on file with us in order to be a seller. Once you have provided us with your card information, simply click the Sell tab in the navigation bar at the top of the Twolia Store™ landing page (http://twolia.com/shop), and proceed according to the instructions. For more information on this process, please see the FAQ entitled “How do I set up my own store?”

Return to the Frequently Asked Questions Index

Managing and Customizing Your Store

Can I customize my store?

Yes! You can add a bio, avatar (picture of yourself), upload a store banner and add descriptions, photos, and a direct link to your own URL if you have one. You may add as many items as you’d like. Once you've signed into your account, simply EDIT your profile page and add, change or delete the information.

How do I upload my banner?

First, make sure that your banner is on your hard drive and is in one of the following file formats: JPEG, JPG, GIF, or PNG. Your banner can be no larger than 480px wide by 125px tall. Then, in the Store Setup section, click the Browse button to locate this file and double-click on it to upload it into your store. Finally, click SUBMIT at the bottom of the page and your banner will appear immediately in your store.

My banner looks odd, blurry, pixilated and/or stretched. What do I do?

If your banner size is larger than 480x125 it may display oddly and you will have to resize it accordingly and then upload it once again. You also want to make sure that your picture is LARGE enough so it doesn’t distort as well.

How do I create my own banner?

If you have a graphics or photo editing program you can create your own banner. You can also add words, phrases or additional images to your banner.

What should I make my store title?

It's best if it includes some descriptive text about you, your shop and/or your merchandise.

How long can my store title be?

The maximum length is 53 alpha-numeric characters.

Why does my username have to match my store name?

We believe that this helps us to increase activity within your store and to better serve and assist our sellers. When Twolia notices items or sellers with above-average traffic, we’re able to immediately offer you ideas to improve your sales and increase your traffic.

Can I close my store and open another with a different username?

Yes you may, as long as there are no outstanding orders, but we discourage this because it means starting all over again without ratings, feedback, comments or sales numbers for everyone to see. Having this information available to shoppers helps sellers maintain credibility with potential buyers and increase sales. Please contact our Twolia Store™ Customer Service if you choose to close your account.

How many stores may I open?

You may open as many stores as you'd like but must follow the rules set forth in our Terms of Use. Please note that all feedback and ratings you receive will be applicable across ALL Twolia stores that you open. Additionally, your usernames must appear in each of your stores so that there is transparency for all shoppers.

What if I want to open a store that is separate from my other store?

You can do this, but each store must be registered to a separate Twolia account, which must each be set up with separate email addresses. In this case your selling information will not carry over from store to store.

I have business partners. Can we open a store?

Two or more individuals may open a store together but one person alone must be responsible for the fees, content and any disputes or activity associated with your store. The person who registers to open the store is the designated Store Owner.

Can I pay my fees with my PayPal account once I become a Twolia seller?

No. We do not accept PayPal as a means to collect fees due to Twolia from Sellers. We accept only a valid credit card or a credit card-issued debit card to open your Twolia store and pay your Twolia bill. Sellers may, however, choose to accept payments from buyers via PayPal, Money Order or Check.

Return to the Frequently Asked Questions Index

Store Policies

What are the store policies?

Your store policies provide necessary and required information to buyers that purchase merchandise from your store. On Twolia, all transactions happen directly between the buyer and the seller. It is up to each seller to determine her own clear and specific store policies.

Where do I add/edit my Store Policies page?

You can edit your store policies by going to Home › My account › Selling › My Products page, and then clicking on the EDIT tab. All sellers post store policies.

Are Store Policies required for every seller?

Yes, all sellers must post their store policies. These policies ensure that your customers know your requirements, and they help to resolve possible disputes that may arise down the line between buyers and sellers such as questions involving returns, refunds or exchanges. Letting your buyers know ahead of time what your policies are can save you and the buyer a lot of time, and it will help to facilitate a smoother transaction.

What should I include in my Store Policies?

At a minimum, you must include: (1) payment policies (accepted methods, processing time, etc.); (2) shipping information (charges and methods); and (3) your policy for returns and/or exchanges (whether you allow either and, if so, under what circumstances). You may also want to include information about custom orders, rush orders and wholesale availability. Please make certain your policies do not contradict any of Twolia's site-wide policies by familiarizing yourself with the Terms of Use beforehand.

Do a seller's Store Policies trump Twolia's site-wide policies?

No. A seller's store policies must conform to Twolia's site-wide policies. Please make certain your store policies do not contradict any of Twolia's site-wide policies by familiarizing yourself with the Terms of Use beforehand.

Return to the Frequently Asked Questions Index

Fees & Billing

What are the fees that I have to pay Twolia to open a store?

There are 2 types of fees:

1. Listing Fee: For each piece of inventory of an item that you list in your store, Twolia charges a a $0.20 listing fee for a four (4) month (listing) period. The listing fee includes the upload of 3 pictures for each item. The listing fee is multiplied by the number of pieces in inventory for an item that you list as in stock. For example, if you list 4 pink handbags in stock/inventory, then the fee would be $0.20 times 4 pink handbags = $0.80

2. Sales Fee: When your item(s) sells, Twolia charges a 3.5% sales fee on the final sale price of each item, EXCLUDING any shipping charges. Shipping charges are payable directly to you by the buyer. All fees are payable in U.S. dollars.

How are my fees paid to Twolia when I sell items?

All sellers must maintain a valid credit card (or debit card issued by a credit card company) on file with Twolia. You will be able to access your account status at any time to see the total amount charged to your card. Twolia will charge your credit card each week for its share of your listings and sales fees.

Do I have to pay a fee to open a store on Twolia?

No. Membership in Twolia’s community is always free, whether you’re a seller, filmmaker, actress, musician, or buyer. There is no setup or monthly fee to maintain a store.

Will I receive a credit if I un-list or edit an item?

No, the $0.20 per piece in inventory listing fee is applied when the items are listed for sale. You may edit or remove the item(s) from your store, but the original listing fee will not be returned. If you’d like to add additional items in inventory, a $0.20 per item fee will apply.

I received an email message that my credit card is about to expire, what should I do?

These messages are meant to remind you to update your account information with Twolia to ensure that your service remains uninterrupted. Simply go to your Profile page and update your credit card information.

May I change the credit card I maintain on file with Twolia?

Yes, you may update, edit or change any of your profile information at any time, including the credit or debit card from which you want to pay your fees.

The credit card I want to use continues to be declined when I try to register as a seller. What should I do?

Make sure that:

your credit card or debit card has a credit card logo on it and you have entered the correct CCV number. This is a group of numbers on the back of your card immediately following the last digits of your credit card, or in the case of American Express, the 4 digits listed on the front right side, above your credit card number. Depending on the type of card, the CCV numbers could be anywhere from 2-4 digits. Most cards in the USA have 3-4 digit CCV numbers;
You've entered your credit card number correctly; and,
You've entered your mailing address correctly. This address must be the same as your credit card billing address.

What do I do if I have a question about my bill?

Please click on the "Contact Us" link at the bottom of this page with questions about your bill.

Does Twolia Collect Sales Taxes?

No. The price of the products listed on the Website are exclusive of any sales tax. Twolia brings together Buyers and Sellers of merchandise and Content within its website; therefore with respect to sales to users located in the State of New York, it is the Seller’s sole responsibility to collect and report any applicable sales or use tax to the appropriate government entity and/or agency. Twolia is not responsible for the failure of any Seller to report such income and/or taxes. Twolia reserves the right at any time to begin charging sales taxes to the customers of any state in its sole discretion or in accordance with the laws of the state to which the products are being shipped. For users not located within the State of New York, please be advised that even though Twolia does not charge Buyers for any sales taxes in connection with their order, Sellers are still responsible for paying their state (or other appropriate governmental entity for users located outside of the United States) for any sales or use taxes that may be payable. No users are eligible for tax exemptions for purchases made from Twolia.

Return to the Frequently Asked Questions Index

Selling Policies

Can men sell items in the Twolia Store™

No, Twolia was built to provide the first-ever, creative platform for women from around the world to showcase their talent and expertise, whether that be in music, film, TV or merchandise/crafts. And, your merchandise does NOT have to be handmade in order to be sold on Twolia, but you must have all rights necessary to legally sell the merchandise. This means that you either own the merchandise or have received permission from any third party(ies) that may have an interest in the merchandise. Please make sure you review the Terms of Use to make sure that you meet all the necessary requirements for listing merchandise in the Store. Twolia is not responsible for any repercussions that may occur should you list merchandise in your store that you are not permitted to sell. All women, whether artisans, handcrafters or entrepreneurs may list and sell items in the Twolia Store™.

Are there rules about the type of items that can be sold on Twolia?

You may sell nearly anything in your store that does not violate our Terms of Use, You may not sell mature or adult-related merchandise and a few other prohibited items such as recalled items, real estate, timeshares, motor vehicles (including boats and motorcycles), drugs, tobacco, alcohol, or services*. You may sell gift certificates, but please note that gift certificates are governed by local law, and it is the seller’s responsibility to ensure that they are complying with all local laws by listing a gift certificate. If you list a gift certificate, you must include the following disclaimer: “This Gift Certificate for is valid and redeemable only through my Twolia store.” Please see the Terms of Use for details on selling within the Twolia Store and to review a list of prohibited conduct. We will shut down any stores that do not comply with Twolia’s policies, without notice and at our sole discretion, and we will remove any items, without notice and at our sole discretion, that we believe violate our Terms and/or policies, or that we feel may jeopardize or harm the Website in any way. *Selling services is prohibited within the Twolia Store, or anywhere within the Twolia Website.

May I sell Digital Content?

Yes, you may sell digital content within the Twolia Store, such as cd’s, dvds and files including .jpg, .doc and .pdf. If you have music of your own to sell, and you are not signed with a label or any third party that has proprietary rights or entitlements to your music, set up a profile in Twolia Music as well!

May I offer a free gift with purchase?

You may, and the free merchandise must be included within the description of the listed item that it will accompany. It cannot be merchandise listed separately within your store. All items that are listed in your store must be available for purchase.

Return to the Frequently Asked Questions Index

Twolia Store Home Page FAQs

How are items chosen for the Twolia Store™ homepage?

We choose the featured items on the Twolia Store homepage randomly but will, at times, manually select the top sellers or the highest number of sales of specific merchandise for a particular day. The Buyers Top Picks are chosen from the hottest selling items. Twolia’s staff will always strive to create an exciting, theme-based assortment of merchandise on the Twolia Store homepage.

How long do featured items remain on the Twolia Store™ landing page?

Items featured on the landing page are in an automated queue based on the most recently added; however, Twolia staff may change these photos from time to time in order to provide optimal exposure to the sellers.

What happens to a featured item when that item sells out?

When a featured item sells out, it is automatically replaced by a different item that may or may not be from the same seller. We are constantly searching for the best photos and most interesting items within the Twolia Store. This is a great reason to try to always have highest quality images of your merchandise in your store –- our staff is more likely going to want to put you on the Twolia Store home page!

How do I become a featured seller on the home page?

Featured sellers are chosen based upon sales volume.

Return to the Frequently Asked Questions Index

Listing Items

My listing suddenly disappeared. Where is it?

If you've listed one item and it sells, the listing is immediately removed but you'll see it in your Home › My account › Selling › My Products – View Products (orders) page. If you start editing an item listing or begin adding items to your store and don't click the SUBMIT button before you navigate elsewhere on the site, the item will be left inactive. You can reactivate it by going into Home › My account › Selling › and then clicking on "Create a New Product Listing". Listings expire 4 months after listing date. If you'd like to re-list it, you may do so. Please note that you will have to pay a new listing fee each time you re-list an item. The other possibility is that Twolia Administrators may have removed the listing. Check your Twolia email inbox for a message from us, or contact Twolia for help.

How long will my listing be up? When does it expire?

Your listing will remain up until either your item sells-out or the 4 month listing period has expired.

Can I edit or change the order of my listings within my store?

No. The items in your store are sorted by the listing date from newest to oldest.

How do I list items that have multiple sizes or have variations of the same item?

You must create a separate listing for each item, regardless of the quantity, variation, size or lot.

How do I see my store the way visitors see it on the website?

You can type in your store URL directly into your web browser's address bar.

How do I edit my listing text and photos?

Go to Home › My account › Selling › My Products, and click the EDIT icon in the row of the item you wish to edit. This will enable you to edit, delete or add information, text and/or photos. When you’re finished, make sure you click Submit.

How do I make a listing inactive (on hold or "Vacation Mode")?

Information Coming Soon

Do I have to pay a fee to activate an inactive listing?

Nope!

How do I delete a listing?

Go to Home › My account › Selling › My Products, and click the DELETE icon in the row of the item you wish to delete.

How long can my Item Description be?

You may use as much space as you need to describe your item. The description should be as complete and accurate as possible.

Return to the Frequently Asked Questions Index

Tags and Categories

What are Tags and why should I use them?

Tags are single or multi-word keywords or keyword phrases that help buyers and search engines find you and your merchandise. When buyers use the Search function within Twolia (versus the Category function), your Tags will play a very important role in whether you and your store appear in their search results. You should use words, or phrases that best describe the item being listed and list as many as you believe best describes your merchandise.

How many tags can I enter?

You can have up to 12 per item.

How should I choose the best tags?

Think about how you would search for an item in an online store or in a search engine. For instance, if you are shopping for a new handbag with specific design elements, what keywords would you use? Some ideas would be: brown leather handbag, brown handbag, leather handbag. These words and phrases would be your tags.

How do buyers find my items using tags?

Via the search bar in the main Twolia header and within the Twolia Store at the top of every page.

Tags are crucial to creating traffic within my store, but I don't quite understand this as much as I'd like. Where can I learn more about this?

Tags are very important! You can check out Wikipedia.com for more information regarding the use of Tags.

How do categories work?

Categories are areas in which common items are listed. You may choose up to 3 categories for each item. For instance, a ceramic bowl can be listed within ‘Home Goods’ and “Ceramic and Pottery’. You choose the appropriate category(ies) from a drop-down menu, and it's automatically added to your item.

Will my listing appear in more than one category?

Yes, as long as you've selected more than one.

How do I know what category to use?

Look through the category drop-down menu and select those which best describe your listing. If you’re not sure or can’t decide, it helps to look at other stores with similar items to see how those sellers have categorized their merchandise.

Return to the Frequently Asked Questions Index

Foreign Currency

Is Twolia paid with United States Dollars (USD) only?

Yes, all prices on Twolia are listed in United States Dollars (USD).

How do I do currency conversions?

PayPal™ will automatically convert foreign currency, but for sales made via check or money order, sellers will have to calculate and convert the currency to USD.

Can I use foreign currency in my store listings?

No, all items listed on Twolia must be priced in USD.

Return to the Frequently Asked Questions Index

Add/Edit/Remove Images

How do I add/upload photos to my listing?

Click the browse button and locate the image on your computer. Then click on the file/image you want to upload and press the upload button. Your picture should upload in seconds.

Can I add a photo that exists on the internet?

No, the image being uploaded must reside on your computer, and you must own all rights or have secured all permissions in the photo before uploading it to your store.

Can I edit or remove photos from my listing?

Yes (and it's free).

How many photos can I add?

You can add up to 3 photos per item listing.

Return to the Frequently Asked Questions Index

Review & Publish Listings

What happens if I forget to click Submit when creating a new listing?

If you don't save you’re listing by clicking the Submit button, and then navigate away from the listing page, you will lose all data, information, photos and text.

Can I edit my item after I submit it?

Yes, you can edit a listing at any time before it sells or the listing period expires. Editing an item is free, unless you increase the quantity of merchandise available. Additional items cost 20 cents each to add to the quantity you have in stock. Go to Home › My Account › My account › Selling › My Products and click on the EDIT icon of the item you’d like to edit.

Where does my listing appear?

Every listing is displayed in your store located at http://www.twolia.com/members/YOUR SHOP NAME/my-twolia

Return to the Frequently Asked Questions Index

Payment Methods

How do I choose my Accepted Forms of Payment?

Sign in to your Twolia shop and click on the EDIT tab. From there, scroll down to the payment options area and choose the payment options that you would like to accept. Remember to click the Submit button when you’re finished so your changes are saved.

Please note: Sellers MUST become a verified PayPal™ merchant in order to receive payments. If you set-up your PayPal account to accept money ONLY from verified PayPal members you will limit sales. Setting up your account to accept Credit Card payments, as well as directly through PayPal™ enables all buyers to purchase from you. Failure to do so means you will accumulate a number of "Sales Pending" orders and will not be paid until you're verified. For more information about how to become a Verified PayPal™ Seller, click here.

Can I select different Forms of Payment for each listing?

No, all listings must have the same payment profile. Note: If you choose to edit your payment profile at any time, it will affect every single one of your listings.

How many forms of payment can I choose for my listings?

You can choose one, two or all three: check, money order or PayPal™. To choose more than one option, go to the Payment Options sections and hold down the key and select the options you would like to include.

Return to the Frequently Asked Questions Index

Expired Listings

When does my listing expire?

Four months after the listing date or renewal date.

How do I view the listing expiration dates of my items?

Go to Home › My account › Selling › My Products for a complete list of your active items and their expiration date.

Return to the Frequently Asked Questions Index

Deleted Listings and Stores

Can I delete an item?

Yes, you can edit the quantity or delete it in its entirety as long as there are no outstanding orders to be filled. Please note that setting the quantity of your item to zero will effectively delete the item from your store. Any listing fees applied will not be refunded.

Can I delete a store if I decide to leave?

Yes, as long as there are no outstanding orders.

Return to the Frequently Asked Questions Index

Images Troubleshooting

Why won’t my photos upload

Make sure your files are in a JPEG, JPG, PNG or GIF format and their file size is no more than 250k

Can I use watermarks on my photos?

Yes you may but we recommend keeping them small and indiscreet so they don’t distract from the merchandise you're trying to sell.

What file format can I use for my photo?

Make sure your files are in a JPEG, JPG, PNG or GIF format. You won’t be able to upload animated files of any kind within your Twolia Store.

Return to the Frequently Asked Questions Index

Processing Transactions for Selling Items

What happens when I sell items?

When you sell an item, you are sent an email notification that contains the information for the sold item(s). This includes the item, buyer, payment method, etc.) The item's quantity is reduced by the number that were sold within your store, and will show up in Home › My account › Selling › My Products Sales Report Tab.

Return to the Frequently Asked Questions Index

Processing Buyer's Payments

When do I get paid by the buyer?

When paying via PayPal™, most buyers pay right away. If the buyer is sending payment by mail using a check or money order, you should contact each other to make the arrangement and the buyer should advise you as to when payment will be sent. If you haven't heard from the buyer after a sale, you should politely contact them with a reminder to do so.

How do I get paid by the buyer?

As a seller, you set the policies for payment. You will be paid according to the method selected by the buyer when making the purchase.

How do I invoice a buyer?

The best way to invoice a buyer is to send them a copy of the Twolia invoice. If they are paying via PayPal™, you can also send them an invoice that way.

Return to the Frequently Asked Questions Index

PayPal™

What is PayPal™?

PayPal™ is an online payment processing company used to facilitate sales transactions between buyers and sellers. It allows buyers to use a credit card or their bank account to submit payment for purchases made from Twolia Sellers. PayPal™ is an independent service and is not affiliated with, subsidized or endorsed by Twolia. Visit PayPal™ (www.paypal.com) for more information about their services.

How does PayPal™ work on Twolia?

Sellers MUST become a verified PayPal™ merchant in order to receive payments. If your PayPal account is et-up to accept money ONLY from verified PayPal members you will limit sales. Setting up your account to accept Credit Card payments, as well as directly through PayPal™ enables all buyers to purchase from you. Failure to do so means Sellers will accumulate a number of "Sales Pending" orders and will not be paid until you're verified. For more information about how to become a Verified PayPal™ Seller, click here.

For Buyers: After clicking on the "buy" button, the buyer has the option to select PayPal™ as the payment method (if the seller has chosen PayPal™ as a payment option). After the buyer selects PayPal™, Twolia sends both buyer and seller an email confirmation of the sale. The buyer is taken to PayPal™ to checkout, either by signing in to their PayPal™ account or by using a credit card without having to register for a PayPal™ account. Once the checkout process is complete, the buyer is redirected to a confirmation page on Twolia. At that time, PayPal™ will email both buyer and seller a receipt. The seller can then see the money deposited in their PayPal™ account. The payment may need to be confirmed on the seller's end.

How do I open a PayPal™ account?

Go to www.paypal.com and register to open an account. We recommended that Sellers open a premier or business account, not a personal account for two reasons: (1) personal accounts are subject to monthly limits on the amount that can be received; and (2) personal accounts cannot accept payments from buyers using a credit card. There are slight differences between premiere and business PayPal™ accounts which you can review on the PayPal™ site.

How do I add PayPal™ as a payment option in my Twolia store?

Once you’ve opened a store go to Home › My Account › My account › Selling › My Products. Scroll down the page and click on the PayPal™ option and enter the email address registered to your PayPal™ account. The PayPal™ option will be added to your listing.

Can I use PayPal™ to pay the listing and sales fees owed Twolia?

No, not now. Twolia only accepts a valid credit card or a credit-issued debit card to pay Twolia bills.

Why is the shipping charge incorrect on the PayPal™ invoice I sent the buyer?

If the charges are wrong and do not match those you set within your Twolia store, you will have to adjust your PayPal™ account settings within the PayPal™ site. If the item has already sold, you can always go back to your PayPal™ account and click on "request money" to send a new and corrected invoice to the buyer. To check your PayPal™ settings:

Sign in PayPal™ at www.paypal.com
Go to My Account > Profile > Shipping calculations (in the Selling Preferences column)
Select the Shipping Method and click Edit
Select Yes for "Override shipping methods per transaction" and press Save Changes.

I sold an item, but the money didn’t show up in my PayPal account. Why?

Sign in to your Twolia account, then go to Home › My account › Selling › My Products and click on the EDIT tab. Scroll down to Payment options and just below this, you’ll see a box for " PayPal™ payment email". Make sure your correct email address has been entered. You’ll have to make sure this email address has been registered with your PayPal™ account, and if not, make the necessary changes and contact PayPal™ support to find the payment. If the email address is correct in both accounts (Twolia and PayPal™), it’s possible the buyer has not yet paid.

Do I need a PayPal™ account in order to open a store and sell on Twolia?

It's not required, but most sellers will offer it and many buyers prefer it over credit cards or money orders and checks.

My buyer doesn't have a PayPal account. Can they use a credit card to buy?

Buyers can submit a credit card payment through PayPal™ without having a PayPal™ account as long as the Seller has become a Verified PayPal account AND has designated that they accept credit cards. If the Seller has not selected this Credit Card option for their PayPal account, Buyers who elect to use a Credit Card will not be able to piurchase goods from that Seller

What are Favorites?

While you are shopping or making a purchase within the Twolia store you may add items and/or sellers to your “favorites” bookmark. This enables you to quickly recover items that you would love to purchase at a later date or to share with friends and other Twolia members.

Return to the Frequently Asked Questions Index

Feedback

What is “Leave a Shout”

A shout is a comment directed to a member

What is “Feedback” and how does it work?

Feedback allows you to share details about your transaction with other Twolia members. Feedback is a valuable way for buyers and sellers to build relationships and trust with one another. Please do not abuse feedback. Any Twolia member that abuses feedback does so at the risk of having their membership suspended or deleted, at our sole discretion. Please remember that this storefront is comprised of buyers and sellers that are actual people, not machines. Negative feedback should be honest, concise and constructive, and you should give positive feedback regularly and often! Twolia administrators may review stores that receive negative feedback and may, at Twolia’s sole discretion, shut down or suspend any store that fails to meet Twolia’s standards.

To leave feed back for a item purchased from a Twolia store, simple go to your cart, click on the order NUMBER of the item you purchased and want to leave feedback for.

Can I delete or edit feedback that I receive or give?

Please contact Twolia if you believe Feedback is inaccurate, slanderous or inappropriate in any way.

I am a Seller and I believe that I have received inappropriate and/or abusive feedback. What do I do?

Please contact Twolia if you believe Feedback is inaccurate, slanderous or inappropriate in any way.

Return to the Frequently Asked Questions Index

Reporting Problems

I believe there has been a violation of Twolia’s Website policies or the Twolia Store policies. What should I do?

If you believe that there has been a violation of either the Twolia Website policies or the Twolia Store polices, please contact us immediately. We take all complaints seriously, and we will investigate the complaint as promptly as possible. This includes complaints regarding merchandise that you believe should not be sold within the Twolia Store. If you believe that any merchandise should not be sold within the Twolia Store, please click on the “Report this item to Twolia” link, found on the right hand side of the listing page in the Item Details Box. When you send a complaint to Twolia, please include a thorough description of what you believe the violation to be and why.

What is flagging?

Flagging allows Twolia users to bring our attention to items that appear to violate our Terms of Use and/or Store policies. Users can flag an item by clicking on the “Report this Item to Twolia” link. We try to keep flagged items a private matter. Please do not discuss flagged items any of Twolia’s common spaces, comments sections, or within their profiles. Please do not flag violations multiple times. Once is enough to get our attention!

What happens when an item is flagged?

When an item is flagged, Twolia administrators investigate the item. If the item violates our policies, on our sole discretion, we will contact the seller and ask her to remove the item immediately. We may also remove the item without contacting the seller if we feel such action is necessary to uphold our policies. Twolia will not share flagging information with any site user, including sellers that list flagged items. If you flag the wrong item, please let us know immediately. Twolia reserves the right to modify these policies at any time, without notice and at our sole discretion.

Return to the Frequently Asked Questions Index

Twolia: Stuff by Women!

Selling FAQ's: Registering as a Twolia Seller

Managing and Customizing Your Store

Store Policies

Fees & Billing

Selling Policies

Twolia Store Home Page FAQs

Listing Items

Tags and Categories

Foreign Currency

Add/Edit/Remove Images

Review & Publish Listings

Payment Methods

Expired Listings

Deleted Listings and Stores

Images Troubleshooting

Processing Transactions for Selling Items

Processing Buyer's Payments

PayPal™

Feedback

Reporting Problems

Footer links