If your company isn’t already on Twitter, it’s time to consider. With millions of people online and chatting, your business can’t afford to NOT be on Twitter. Here are a few tips for businesses thinking about taking the plunge:
1. Choosing a strong name
Just as your dot com domain is everything, choosing the right Twitter name counts. It’s like judging a book by its cover. Some will decide to follow you or not follow you based entirely on your name and without checking to see what you have to offer.
Tip: First try your business name or industry (@BusinessName) and if that is taken, DO NOT settle for less (i.e. @BusinessName123). Make it strong, make it count, be CREATIVE (avoid those numbers!).
2. The best background
If you haven’t already, it’s time to Pimp Your Twitter Account. If you’re bringing your business on Twitter, your background should match your website and marketing materials. This sounds like a no-brainer, but I’ve seen so many businesses stick with the uninspiring default background settings provided by Twitter. Jazz it up!
With this in mind, don’t forget about the different screen sizes. Either make a background that can adapt to all sizes or create something to fit the average screen size.
Tip: Twitbacks is a site offering free background designs. This site works really well to temporarily replace the stock options given when you open your Twitter account. However, I’d highly recommend asking your graphic designer to create something unique for your Twitter background if you really want brand recognition.
3. The perfect profile picture
An absolute must on Twitter! Otherwise the default setting is a brown square with “O_o” which is boring, uninspiring, and says nothing about your business. Keep this and chances are, people won’t follow you back.
The verdict is out as to whether or not the picture should be your company logo or a picture of you (or a combination). It seems as though major corporations use logos whereas smaller companies appear to go either way. The decision is up to you based on your motives for tweeting. But remember what I said about people judging Twitter users by their name? The same goes for profile pictures.
Tip: When you choose your profile picture, don’t change it very often because this will become your Twitter brand.
4. Become search savvy
The site search.twitter.com should be your best friend, especially in the beginning. Here are a few things you can do with the site:
-Learn what people are saying about you, your business, or a particular topic.
-Search for keywords and know what’s happening real time.
-Learn what’s popular now in Twitter Trends
5. Follow and be followed
Unless you’re a well-known personality (@aplusk, @mrskutcher, @kevinrose, @iamdiddy, @oprah, etc.) or people have somehow discovered that you consistently have something over-the-top to say, chances are you’ll need to follow people if you want them to follow you. After all, who wants to follow someone who isn’t interested in others? Why bother…
6. Engage with personality
If your company wants to be a robot that speaks and doesn’t engage, Twitter isn’t the platform for your marketing needs. Companies on Twitter need to engage audiences with vibrant personality:
Talk
Respond
Educate
Listen
Learn
Ask
Tip: What’s your Twitter personality? Check out The 14 Types of Twitter Personalities as well as the five types of Twitter personalities you may not know exist.
7. Be genuine
It’s a small world and you’ll quickly realize that it’s no different on Twitter. People pretend to be company executives and celebrities everyday (remember the Dalai Lama imposter a few months back?). Some pranks have gone further than others, but most are quickly discovered (and quite obvious).
Be who you are in reality and be who you say you are on Twitter. People will follow and engage.
Shawna Coronado has a good article on how being yourself can help you find Twitter followers.
8. Research your way to success
So many companies (particularly solopreneurs) are jumping into the Twitter trend without any knowledge or planning. Whether or not you want to ‘jump in’ depends upon what your business hopes to gain from Twitter.
Although you might not consider your products and services junk, it will quickly fall into that category if you don’t know how to market properly. So, if you are serious about learning how to market effectively and NOT becoming a blacklisted pariah on Twitter, I’d seriously consider any or all of the following:
• Careful research
• Personally using Twitter before diving in with your business name on the line
• Hiring a consultant
• Handing over the entire project to someone who know what they’re doing
Tip: Here are a few places to begin your Twitter research-
Get Smart Twitter Tips
How to Use Twitter- Tips for Bloggers
9. Measuring success on Twitter
It is important to remember that social media (Twitter included) can’t always be measured by the bottom line or traditional ROI (return on investment). Instead, business owners must look at things such as traffic, customer engagement, brand awareness/metrics, public relations, retention, interaction, leads, conversation, knowledge, search marketing, etc. Some large brands use and monitor Twitter to see what people are saying and to prevent possible PR disasters.
Good reads: 10 Ways to Measure Social Media Success and Why your social media plan should have success metrics
10. Finding time to tweet
Many live in fear of Twitter. Why? They’re afraid that it might be a time sucking social media monster (run for your lives!). Here’s the truth: If you don’t have a social media marketing plan or have attention deficit-like tendencies, this could become an issue for you.
There are many factors which will determine how much time your business spends on Twitter. These could include: size, objectives, marketing plan, PR techniques used, type of business, etc.
When you first start using Twitter, it probably will be a time sucking social media monster due to the learning curve (no different than anything else new). But, in time, your Twitter investment can be significantly reduced to just a few minutes per day (again, depends upon the business, goals, etc.).
Tip: Want to know how long your competitor or industry leaders spend on Twitter? Check out TweetStats (remember to research!).
…follow me on Twitter! @egoddess